How to Interest People

The fifth way to make people like you is to talk in terms of the other person's interests. The royal road to a person's heart, Carnegie taught, is to talk about the things they treasure most. Whenever you want to win someone, the productive move is to find what they care about and make that the subject.

His example was Theodore Roosevelt. Everyone who met Roosevelt was astonished by the range and depth of his knowledge — whether the visitor was a cowboy, a Rough Rider, a diplomat, or a politician, Roosevelt knew what to say. The secret was simple: whenever Roosevelt expected a visitor, he sat up late the night before reading about the subject he knew that particular guest was interested in. Roosevelt understood, as all leaders do, that the road to a person's heart is to talk about the things they hold most dear.

Carnegie told of Edward Chalif, who wanted a corporate executive to sponsor his son's Boy Scout trip to a European jamboree. Before the meeting, Chalif learned that the executive had once written a check so memorable he had it framed. So Chalif opened by asking to see the famous check and listening with admiration to the story behind it — only mentioning his own request near the end. The executive not only funded the trip but invited Chalif's son to spend weeks at his European office. Chalif had led with the other man's interest, not his own need.

The principle costs effort, and that is precisely why it works. Talking in terms of the other person's interests pays off for both parties: the listener feels valued and understood, and the speaker earns goodwill that no amount of talking about oneself could buy. It is the difference between a conversation the other person endures and one they remember fondly.

Carnegie was careful that this not slide into insincere manipulation. The interest you take must be real, and the benefit must flow both ways. You are not pretending to care about someone's hobby to extract a favor; you are genuinely entering their world, and the relationship that results is the reward — the favor, if it comes, is secondary.

The application is preparation and attention. Before an important conversation, learn what the other person cares about and lead with it. In the moment, steer toward their passions and let them shine. Ask about their work, their family, the project they are proud of — and when they light up, you have found the door. Talk in terms of the other person's interests, and you will be welcomed where the person who talks only of their own concerns is shown out.