{"@context":"https://schema.org","@type":"CollectionPage","@id":"https://readstacks.com/quotes/crucial-conversations-patterson-grenny-mcmillan-switzler/","url":"https://readstacks.com/quotes/crucial-conversations-patterson-grenny-mcmillan-switzler/","name":"Quotes from Crucial Conversations","description":"8 signature quotes from Crucial Conversations by Patterson, Grenny, McMillan & Switzler, citation-ready with author attribution + chapter source.","inLanguage":"en-US","isPartOf":{"@type":"WebSite","@id":"https://readstacks.com/"},"publisher":{"@id":"https://readstacks.com/#organization","@type":"Organization","name":"Read Stacks"},"mainEntity":{"@type":"ItemList","numberOfItems":8,"itemListElement":[{"@type":"Quotation","@id":"https://readstacks.com/quotes/crucial-conversations-patterson-grenny-mcmillan-switzler/#quote-1","position":1,"text":"The authors define crucial conversations precisely: any conversation where stakes are high, opinions differ, and emotions run strong.","spokenByCharacter":{"@type":"Person","name":"Patterson, Grenny, McMillan & Switzler"},"isPartOf":{"@type":"Book","@id":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/","name":"Crucial Conversations: Tools for Talking When Stakes Are High","isbn":"9781260474183","offers":{"@type":"Offer","url":"https://www.amazon.com/dp/1260474186?tag=readstacks-20","seller":{"@type":"Organization","name":"Amazon"}}},"citation":{"chapterTitle":"What Makes a Conversation Crucial","chapterSlug":"chapter-1-what-makes-a-conversation-crucial","chapterUrl":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/chapter-1-what-makes-a-conversation-crucial/"}},{"@type":"Quotation","@id":"https://readstacks.com/quotes/crucial-conversations-patterson-grenny-mcmillan-switzler/#quote-2","position":2,"text":"Before any technique, the authors insist on the prior move: get your own intentions clear.","spokenByCharacter":{"@type":"Person","name":"Patterson, Grenny, McMillan & Switzler"},"isPartOf":{"@type":"Book","@id":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/","name":"Crucial Conversations: Tools for Talking When Stakes Are High","isbn":"9781260474183","offers":{"@type":"Offer","url":"https://www.amazon.com/dp/1260474186?tag=readstacks-20","seller":{"@type":"Organization","name":"Amazon"}}},"citation":{"chapterTitle":"Start with Heart","chapterSlug":"chapter-2-start-with-heart","chapterUrl":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/chapter-2-start-with-heart/"}},{"@type":"Quotation","@id":"https://readstacks.com/quotes/crucial-conversations-patterson-grenny-mcmillan-switzler/#quote-3","position":3,"text":"The next skill is the dual-awareness one: tracking the content of the conversation and the conditions of the conversation at the same time.","spokenByCharacter":{"@type":"Person","name":"Patterson, Grenny, McMillan & Switzler"},"isPartOf":{"@type":"Book","@id":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/","name":"Crucial Conversations: Tools for Talking When Stakes Are High","isbn":"9781260474183","offers":{"@type":"Offer","url":"https://www.amazon.com/dp/1260474186?tag=readstacks-20","seller":{"@type":"Organization","name":"Amazon"}}},"citation":{"chapterTitle":"Learn to Look","chapterSlug":"chapter-3-learn-to-look","chapterUrl":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/chapter-3-learn-to-look/"}},{"@type":"Quotation","@id":"https://readstacks.com/quotes/crucial-conversations-patterson-grenny-mcmillan-switzler/#quote-4","position":4,"text":"The work is to restore safety, because nothing productive happens in an unsafe conversation.","spokenByCharacter":{"@type":"Person","name":"Patterson, Grenny, McMillan & Switzler"},"isPartOf":{"@type":"Book","@id":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/","name":"Crucial Conversations: Tools for Talking When Stakes Are High","isbn":"9781260474183","offers":{"@type":"Offer","url":"https://www.amazon.com/dp/1260474186?tag=readstacks-20","seller":{"@type":"Organization","name":"Amazon"}}},"citation":{"chapterTitle":"Make It Safe","chapterSlug":"chapter-4-make-it-safe","chapterUrl":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/chapter-4-make-it-safe/"}},{"@type":"Quotation","@id":"https://readstacks.com/quotes/crucial-conversations-patterson-grenny-mcmillan-switzler/#quote-5","position":5,"text":"The model this chapter introduces is one of the most useful in the book.","spokenByCharacter":{"@type":"Person","name":"Patterson, Grenny, McMillan & Switzler"},"isPartOf":{"@type":"Book","@id":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/","name":"Crucial Conversations: Tools for Talking When Stakes Are High","isbn":"9781260474183","offers":{"@type":"Offer","url":"https://www.amazon.com/dp/1260474186?tag=readstacks-20","seller":{"@type":"Organization","name":"Amazon"}}},"citation":{"chapterTitle":"Master My Stories","chapterSlug":"chapter-5-master-my-stories","chapterUrl":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/chapter-5-master-my-stories/"}},{"@type":"Quotation","@id":"https://readstacks.com/quotes/crucial-conversations-patterson-grenny-mcmillan-switzler/#quote-6","position":6,"text":"The sequence is designed to give the other party room to disagree at every stage, which keeps the conversation safe.","spokenByCharacter":{"@type":"Person","name":"Patterson, Grenny, McMillan & Switzler"},"isPartOf":{"@type":"Book","@id":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/","name":"Crucial Conversations: Tools for Talking When Stakes Are High","isbn":"9781260474183","offers":{"@type":"Offer","url":"https://www.amazon.com/dp/1260474186?tag=readstacks-20","seller":{"@type":"Organization","name":"Amazon"}}},"citation":{"chapterTitle":"STATE My Path","chapterSlug":"chapter-6-state-my-path","chapterUrl":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/chapter-6-state-my-path/"}},{"@type":"Quotation","@id":"https://readstacks.com/quotes/crucial-conversations-patterson-grenny-mcmillan-switzler/#quote-7","position":7,"text":"The complement to stating your own path is genuinely exploring the other party's.","spokenByCharacter":{"@type":"Person","name":"Patterson, Grenny, McMillan & Switzler"},"isPartOf":{"@type":"Book","@id":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/","name":"Crucial Conversations: Tools for Talking When Stakes Are High","isbn":"9781260474183","offers":{"@type":"Offer","url":"https://www.amazon.com/dp/1260474186?tag=readstacks-20","seller":{"@type":"Organization","name":"Amazon"}}},"citation":{"chapterTitle":"Explore Others' Paths","chapterSlug":"chapter-7-explore-others-paths","chapterUrl":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/chapter-7-explore-others-paths/"}},{"@type":"Quotation","@id":"https://readstacks.com/quotes/crucial-conversations-patterson-grenny-mcmillan-switzler/#quote-8","position":8,"text":"The closing skill is to translate the conversation into concrete next steps.","spokenByCharacter":{"@type":"Person","name":"Patterson, Grenny, McMillan & Switzler"},"isPartOf":{"@type":"Book","@id":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/","name":"Crucial Conversations: Tools for Talking When Stakes Are High","isbn":"9781260474183","offers":{"@type":"Offer","url":"https://www.amazon.com/dp/1260474186?tag=readstacks-20","seller":{"@type":"Organization","name":"Amazon"}}},"citation":{"chapterTitle":"Move to Action","chapterSlug":"chapter-8-move-to-action","chapterUrl":"https://readstacks.com/books/crucial-conversations-patterson-grenny-mcmillan-switzler/chapter-8-move-to-action/"}}]}}